Refund policy

 

We hope you love your new purchase - but if something is not quite right, please let us know.

You can reach us anytime via email at info@nicandcole.com or for phone assistance you can call or text us on 027 287 3297.

nic&cole does not offer returns, exchanges or refunds on FINAL SALE & discounted items. Please choose carefully. All sale purchases are FINAL, other than circumstances covered by NZ Statute.

If you find that your order is not quite suitable and you need to return an item purchased online, you can send it back to us in an unworn condition with all of the original packaging, within 7 days of receiving it. We’re more than happy to help you find a suitable item as an exchange, organise a credit note for a future purchase, or we can refund you the purchase price if necessary.

If you intend to return an item, please note the following;

  • Items must not be worn, altered or washed.
  • Items must have all tags and packaging attached.
  • Footwear must include the original shoe box in its original condition.
  • We cannot accept returns on swimwear or lingerie.
  • We cannot accept returns on jewellery.
  • We cannot accept returns on fragrance.
  • We cannot accept returns on sunglasses.
  • We cannot accept returns on skin & hair care products due to hygienic reasons.

Shipping and handling charges are not refundable. The return of the item is at your cost and responsibility until it reaches nic&cole.  If you’d like to make an exchange,  additional shipping costs will apply.

Refunds & Processing Time

Email info@nicandcole.com with your intent to return, using your order number as your reference.

Securely repackage your items.

Send your return goods to;

nic&cole, 5 Havelock Road, Havelock North 4130

Ship your package using a traceable, insured shipping method. nic&cole does not accept responsibility for packages that we do not ship.

If your package arrives at nic&cole within the timeline specified above, your exchange, credit note or refund will be processed within 1-2 business days. 

Refunds will be made to the original method of payment. It can sometimes take a couple of days to transfer the amount depending on which bank you are with, but we’ll notify you as soon as your refund has been processed.

Packages received at nic&cole after the return timeframe window, specified above, will not be accepted and will be sent back to you, as well as FINAL SALE discounted items that we do not offer returns on.